ORDERS

Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order. 

If you wish to return a product, please refer to our Returns Policy for more information.

Since orders begin processing immediately after checkout, we cannot combine separate orders to ship together.

Once your order leaves our warehouse, you’ll receive a shipment confirmation email with a tracking number to track your order.

We’d love to make this right! Please contact our Haus Care Team at support@hauslabs.com so we can assist you.

We’d love to help - please contact our Haus Care Team at support@hauslabs.com, and make sure to include photos of the damaged item(s) in question so we can best assist you.

SHIPPING

We ship across the United States (including PO boxes and APO/FPO addresses), as well as globally to 100+ countries and territories. Please refer to our Shipping Information page for more information.

We are proud to ship globally to 100+ countries and territories - please visit our Shipping Information page for more information regarding International shipments.

For orders within the United States, Free Standard Shipping is available for orders over $35.
International orders over $75 (in USD) will qualify for Free Standard Shipping
(some exclusions may apply depending on country).

Please note that the minimum purchase amount is based on the order subtotal, after any discounts have been applied to your order. Any charges related to shipping, handling, taxes or fees will not be counted toward that minimum purchase requirement.

For orders shipping within the U.S.:

Orders placed using Standard Shipping should expect delivery within 5-7 business days after your order has been processed. 

Orders being sent with Express Shipping should expect delivery within 2 business days after your order has left our warehouse, and orders with Next Day Shipping should allow 1 business day.

Please allow for up to 2 business days for your order to complete processing.

**Note: Shipments to international APO/FPO and remote addresses, as well as those outside of the contiguous United States - Hawaii, Alaska, Puerto Rico - may require additional delivery time.

For orders shipping outside the U.S:

The transit time for international orders can vary and generally takes longer than orders shipping within the US. Please be advised that it may take up to 3 business days to process an international order, and range from 1-4 weeks for it to arrive after being shipped. Estimated transit time for your order will be displayed during the checkout process, and will vary depending on your locale.

If you are in a remote area, there may also be additional delivery time. Your country’s Customs Authority also has the right to hold your package for any reason for 1 - 30 days of receipt. Should this delay occur, Haus Labs does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your Customs Authority for more information.

Yes, we do! Please note that only orders with Standard Shipping will be able to be delivered to PO boxes.

If an express shipping method is needed (Express 2-Day, or Next Day Shipping) please make sure to place your order with a physical (non PO box) shipping address at checkout.

We are proud to ship our products to most APO/FPO military addresses. Please note that international APO/FPO addresses may require additional delivery time.

If your order hasn’t reached you and it has been more than one (1) business day since tracking information indicates it was delivered, please email our Haus Care Team at support@hauslabs.com for further assistance.

MY ACCOUNT

If you created your account using the email address you placed your order(s) under, any order can be viewed under "Order History" on your account page.

If you do not yet have an account but have placed an order with your email address, click here to create an account where you’ll be prompted to enter your information. Once you’ve created your account, any orders you’ve placed with that email address will populate under "Order History".


If you are having trouble linking your order to your hauslabs.com account, please email our Haus Care Team at support@hauslabs.com for further assistance.

You can unsubscribe from our emails via the ‘Unsubscribe’ link found at the bottom of any non-transactional email we’ve sent you, or you can email our Haus Care Team at support@hauslabs.com, and we can unsubscribe you from future emails. Please note that you will still receive any transactional emails related to orders placed on our site.

PAYMENTS & PROMOTIONS

Haus Labs accepts Visa, MasterCard, American Express, JCB, Discover, Diners Club, Paypal, Klarna, Afterpay and many forms of international payment processing depending on your country. 

We also offer express payment options like Apple Pay, Google Pay and Paypal Express to help you checkout faster.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. We are offering Klarna as a payment option for orders placed in the following countries (please note that Klarna's 'Pay Later' options may vary by country): United States of America, Denmark, Germany, Italy, Netherlands, Spain, Sweden & the United Kingdom. Learn more.

We offer gift cards for use on hauslabs.com in the amounts of $25, $50, $100 and $150.

These are only purchasable in the US, though can be redeemed Globally on Hauslabs.com.

Please see our Digital Gift Card page for more info.

RETURNS & EXCHANGES

We hope you love your Haus Labs products as much as we do, but if for some reason you wish to return any items from your order, please visit our Return Policy page for more information and to initiate a return.

We know how important it is to find your ideal shade of foundation, and want you to be able to shop with confidence at hauslabs.com knowing that we've got you covered with our Shade Match Guarantee! 

 

We hope you love the shade you purchase, but if you don't feel it's the right fit, simply reach out to support@hauslabs.com within 60 days of your purchase, and our Haus Care Team will happily work with you to find the right match and assist you with a free exchange or return*.

*free exchanges or returns are only available for U.S. residents at this time

DISCOVERY SET

  1. Select your Discovery Set shade family and place the order for your Set. Each Set will include three mini samples of our commonly purchased shades within that selected Shade Family.
  2. Once your Set arrives, you can experience the three shades included in the Set and choose your best match.
    **Didn’t find your ideal match? Use the included Shade Finder card to help guide you toward a better match.
  3. Purchase your full size Foundation on hauslabs.com, within 21 days of your Discovery Set order date, with the same email address used when purchasing your Set. No further action is required, nor will you be charged for anything additional.
  4. If a full size Foundation is not purchased within your trial period, you will be charged $12 + tax for the Discovery Set.

To ensure your trial period is registered properly in our system, any Discovery Set orders will be shipped on their own, cannot be included with any other purchases, and are not eligible for free shipping.

Not to worry! In addition to the three shades in your Discovery Set, we also include a helpful Shade Finder card for your selected Shade Family, which will provide additional steps to help you find your ideal shade.

If you’re still unsure, feel free to reach out to us at support@hauslabs.com and our Haus Care Team would be happy to help further.

You can browse photos of all of our six Shade Families under the FIND MY SHADE FAMILY section of the Discovery Set page.

At time of your order, you will only be charged the cost of shipping for the Discovery Set. If you do not purchase a full size Foundation within your 21 day trial period, you will be charged $12 + sales tax for the cost of the Discovery Set, and nothing else will be charged. Shipping cost will not be refunded.
Please note that all Discovery Set purchases are final sale, and are ineligible for return or exchange.

You are welcome to purchase an additional Discovery Set, though please be advised that all Discovery Set purchases will start their own separate trial period.
Each trial will require a separate full-size foundation order to be placed within the respective trial period to qualify for each free set.

The shades in each Discovery Set are preselected, so while unable to be customized, each Set has been curated to contain three commonly purchased and representative shades for each Shade Family.

All purchases of the Discovery Set are final, and shipping cost is also non-refundable.

Due to technical limitations, we are currently unable to offer the Discovery Set program to international customers. We apologize for any inconvenience.

HAUS QUESTIONS

Haus Labs by Lady Gaga is available exclusively at hauslabs.com and SEPHORA US, Canada, UK and across SEPHORA Europe.

To find a location nearest you, please visit our Store Locator.

We'd love to hear from you! Please direct the following inquiries to the email addresses below:

CUSTOMER SUPPORT
support@hauslabs.com

AFFILIATES
hauslabs@accelerationpartners.com

JOB OPENINGS
Visit our LinkedIn page and apply online:
linkedin.com/company/hauslabs/jobs

MEDIA, MAKEUP ARTISTS, INFLUENCERS AND AGENTS

MEDIA
US + CANADA
CMM PR - HausLabsPR@cmmpr.com

MAKEUP ARTISTS, CREATORS/INFLUENCERS AND AGENTS
US + CANADA
HAUS LABS - creators@hauslabs.com

MEDIA, MAKEUP ARTISTS, CREATORS/INFLUENCERS AND AGENTS
UK + EUROPE:
IRENE MOORE, DIGITAL MARKETING LONDON - irene@digital-marketing.london

Quick Resources  

FAQs

Return Policy

Shipping Information

At this time, we are only selling our current line of products through hauslabs.com, and through our exclusive retail partner, Sephora.

Please note: Haus Labs by Lady Gaga products can be purchased for personal use only by either yourself or your intended recipient. Haus Labs products are not authorized for resale.

Haus Labs may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household, and reserves the right to refuse service to you without prior notification. We regularly monitor any potential unauthorized reselling of our products.

The BORN THIS WAY FOUNDATION is a non-profit organization founded by Lady Gaga and her mother Cynthia Germanotta in 2012, with the goal of creating a kinder and braver world. BTWF supports the mental and emotional wellness of young people through action-oriented programs and resources. They work with leading researchers and youths to improve understanding of factors that affect youth wellness and empowerment.

Starting May 1st, 2020 and moving forward, $1 from every paid transaction on hauslabs.com will be donated to BTWF in support of our shared mission to build a kinder and braver world. Together, we are committed to supporting the mental health crisis by creating programs and resources that empower our global community.

To learn more about the BORN THIS WAY FOUNDATION, please visit https://bornthisway.foundation