ORDERS

Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order. 

If you wish to return a product, please refer to our Returns Policy for more information.

Since orders begin processing immediately after checkout, we cannot combine separate orders to ship together.

Once your order leaves our warehouse, you’ll receive a shipment confirmation email with a tracking number to track your order.

We’d love to make this right! Please contact our Haus Care Team at support@hauslabs.com so we can assist you.

We’d love to help - please contact our Haus Care Team at support@hauslabs.com, and make sure to include photos of the damaged item(s) in question so we can best assist you.

SHIPPING

We ship across the United States (including PO boxes and APO/FPO addresses), as well as globally to 100+ countries and territories. Please refer to our Shipping Information page for more information.

We are proud to ship globally to 100+ countries and territories - please visit our Shipping Information page for more information regarding International shipments.

For orders within the United States, Free Standard Shipping is available for orders over $35.
International orders over $75 (in USD) will qualify for Free Standard Shipping
(some exclusions may apply depending on country).

Please note that the minimum purchase amount is based on the order subtotal, after any discounts have been applied to your order. Any charges related to shipping, handling, taxes or fees will not be counted toward that minimum purchase requirement.

For orders shipping within the U.S.:

Orders placed using Standard Shipping should expect delivery within 5-7 business days after your order has been processed. 

Orders being sent with Express Shipping should expect delivery within 2 business days after your order has left our warehouse, and orders with Next Day Shipping should allow 1 business day.

Please allow for up to 2 business days for your order to complete processing.

**Note: Shipments to international APO/FPO and remote addresses, as well as those outside of the contiguous United States - Hawaii, Alaska, Puerto Rico - may require additional delivery time.

For orders shipping outside the U.S:

The transit time for international orders can vary and generally takes longer than orders shipping within the US. Please be advised that it may take up to 3 business days to process an international order and up to two weeks for it to arrive after it has been shipped. 

If you are in a remote area, there may also be additional delivery time. Your country's Customs Authority also has the right to hold your package for any reason for 1 - 30 days of receipt. Should this delay occur, Haus Labs does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your Customs Authority for more information.

Yes, we do! Please note that only orders with Standard Shipping will be able to be delivered to PO boxes.

If an express shipping method is needed (Express 2-Day, or Next Day Shipping) please make sure to place your order with a physical (non PO box) shipping address at checkout.

We are proud to ship our products to most APO/FPO military addresses. Please note that international APO/FPO addresses may require additional delivery time.

If your order hasn’t reached you and it has been more than one (1) business day since tracking information indicates it was delivered, please email our Haus Care Team at support@hauslabs.com for further assistance.

PAYMENTS & PROMOTIONS

Haus Labs accepts Visa, MasterCard, American Express, JCB, Discover, Diners Club, Paypal, Klarna and many forms of international payment processing depending on your country. 

We also offer express payment options like Apple Pay, Google Pay and Paypal Express to help you checkout faster.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. We are offering Klarna as a payment option for orders over $35 USD in the following countries (please note that Klarna's 'Pay Later' options may vary by country): United States of America, Denmark, Germany, Italy, Netherlands, Spain, Sweden & the United Kingdom. Learn more.