We hope you love your products, but if you aren’t happy with your purchase, we will accept returns on any unopened, unused, full-price items purchased from hauslabs.com within 30 days of delivery. To initiate a return, please contact firstname.lastname@example.org with your order number, reason for return, and which products you’d like to return. We will send you an RMA # with return instructions as soon as we receive your request. If you’ve purchased our products from another retailer, please inquire about your returns directly with them.
Please note, any shipping fees associated with purchases and returns are your responsibility and will not be refunded. Upon receiving the returned product(s) from you, we will process any refunds due to you as soon as possible. You will be refunded in full to your original form of payment, excluding the cost of our delivery and your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, your refund will only reflect the amount you paid less the delivery fees. HAUS LABORATORIES is not responsible for lost returns.
For more detailed information, please visit our Returns Policy Page.